Shipping and Returns

General Shipping Policies:

Most orders ship in 1 to 3 business days with the exception of Plants and Microfauna. Please see the Live Plant and Microfauna Shipping section below for more information.

Glass Box Tropicals is not liable for packages unable to be delivered or marked as undeliverable due to an incorrect or incomplete address.

Live Plant and Microfauna Shipping:

Before ordering, please be sure to familiarize yourself with our Live Arrival and Health Guarantee.

Plants include any product in the plant category on our site as well as any packages that include live plants.

Microfauna includes any living organism from within the Microfauna category (Isopods, Springtails, Fruit Flies, Rice Flour Beetles, Kenyan Roaches, Aphids, etc.).

Plants and Microfauna are typically shipped Monday-Wednesday to avoid any possible delays in your shipment due to weekends. Exceptions to this include holidays, severe weather, delays due to national security issues in the area in which you live, or other carrier related issues.

International Shipping:

At this time we do not offer international shipping on any items.

Changing/Cancelling an order:

If a change or cancellation is necessary, please email us immediately at

Glass Box Tropicals will do all that is possible to assist you; however, it is not guaranteed that a cancellation can occur once an order has been processed.

After an order has been shipped, there cannot be any changes or cancellations made.

Dry Goods Return Policy:

If you have received the wrong item, please contact Glass Box Tropicals at immediately so that we can have the carrier pick the package back up (typically FedEx).

If you no longer want the item that you ordered, or you ordered the incorrect item, you may return it to Glass Box Tropicals if the item is UNUSED and UNOPENED. Once Glass Box Tropicals receives your item(s) you will receive a refund in the original form of payment, or merchandise credit, equal to the amount paid less any applicable shipping and handling fees. To make a return, please email in order to receive a RA number.

Returns may be subject to a 15% restocking fee.


Live Plant and Microfauna Returns:

There are NO returns on Live Plants or Microfauna.

Lost and/or Stolen Packages:
If tracking says your package has been delivered but you have not been able to find where the carrier left it, you will need to contact Glass Box Tropicals within 24hrs of the marked delivery time on the carriers website. After 24hrs there are too many variables for us to offer any guarantee. All carriers now offer the option to have an email and/or txt message sent to you at the time of delivery so that you can always stay up to date and be watching for your packages.