Shipping and Returns

General Shipping Policies:

Most orders ship in 1 to 3 business days with the exception of Plants and Microfauna. Please see the Live Plant and Microfauna Shipping section below for more information.

Glass Box Tropicals is not liable for packages unable to be delivered or marked as undeliverable due to an incorrect or incomplete address. If you choose to have an address updated after shipment from our facility or to have a package reshipped that is returned to use due to an undeliverable address, you waive any/all Guarantees and are responsible for all charges associated with the address update or reshipment.

If you checkout with PayPal, we cannot change your delivery address due to PayPal rules. Please be sure to have your PayPal account Verified Address up to date.

The only shipping methods that have a guaranteed delivery date are FedEx Express packages (Overnight, 2day and Saver) and USPS Priority Mail Express (still typically only guaranteed for 2 days). All other methods are estimated delivery dates are not guaranteed for delivery by any specified date. Glass Box Tropicals is not liable for any carrier delays, even on Guaranteed packages as there can be a wide range of delays due to unforseen circumstances.

Live Plant and Microfauna Shipping:

Before ordering, please be sure to familiarize yourself with our Live Arrival and Health Guarantee.

Plants include any product in the plant category on our site as well as any packages that include live plants.

Microfauna includes any living organism from within the Microfauna category (Isopods, Springtails, Fruit Flies, Rice Flour Beetles, Kenyan Roaches, Aphids, etc.).

Plants and Microfauna are typically shipped Monday-Wednesday to avoid any possible delays in your shipment due to weekends. Exceptions to this include holidays, severe weather, delays due to national security issues in the area in which you live, or other carrier related issues.

International Shipping:

At this time we do not offer international shipping on any items.

Changing/Cancelling an order:

If a change or cancellation is necessary, please email us immediately at

Glass Box Tropicals will do all that is possible to assist you; however, it is not guaranteed that a cancellation can occur once an order has been processed.

After an order has been shipped, there cannot be any changes or cancellations made.

Dry Goods Return Policy:

If you have received the wrong item, please contact Glass Box Tropicals at immediately so that we can have the carrier pick the package back up (typically FedEx).

If you no longer want the item that you ordered, or you ordered the incorrect item, you may return it to Glass Box Tropicals within 30 days of receiving your order, if the item is UNUSED and UNOPENED. Once Glass Box Tropicals receives your item(s) you will receive a refund in the original form of payment, or merchandise credit, equal to the amount paid less any applicable shipping and handling fees. To make a return, please email in order to receive a RA number.

Returns may be subject to a 15% restocking fee.


Live Plant and Microfauna Returns:

There are NO returns on Live Plants or Microfauna.

Lost and/or Stolen Packages:
If tracking says your package has been delivered but you have not been able to find where the carrier left it, you will need to contact Glass Box Tropicals the same day of the marked delivery on the carriers website. After that there are too many variables for us to offer any guarantee due to the living nature of many of our packages as well as weather and other factors out of our control. All carriers now offer the option to have an email and/or txt message sent to you at the time of delivery so that you can always stay up to date and be watching for your packages.