Guarantee

7-Day Arrive Healthy and Stay Healthy Guarantee™

Glass Box Tropicals offers a one of a kind guarantee on many of the live products that we offer. When the following terms and conditions are followed,Glass Box Tropicals guarantees that your plants* and/or microfauna** will not only arrive alive and healthy, but that they will stay alive and healthy for at least 7 days after you receive them.


For the Arrive Healthy and Stay Healthy Guarantee™ to apply to your order the following terms must be met:

  • Choose the correct shipping method for your purchase as outlined below in the chart

  • Sign for your package on the first attempted delivery or have it held at a USPS or FedEx location and pick it up the same day that it arrives at the location

  • Follow the care instructions for the product that you are receiving as outlined by either the articles in the Resource Center or the care sheet included in each order for plants




Temperature

Ground Shipping

(not more than 3-days in transit)

Express Shipping

(not more than 1-day in transit)

Heat or Ice Packs

45℉-80℉

Guaranteed

Guaranteed

As Needed

Above 80℉

Not Guaranteed

Guaranteed

Ice Pack As Needed

Below 45℉

Not Guaranteed

Guaranteed

Heat Packs as Needed

10℉-100℉ when nearby***

Guaranteed

Guaranteed

Heat or Ice Packs as Needed

***Nearby is defined as transit only taking 1-day via ground shipping. Please refer to the maps located below to see if you are within the 1-day shipping range for USPS Priority Mail or FedEx Ground/Home Delivery.


THE ARRIVE HEALTHY AND STAY HEALTHY GUARANTEE DOES NOT APPLY TO WHOLESALE ACCOUNTS.


Claims:

To file a claim, you will need to email sales@glassboxtropicals.com within 7 days of receiving your shipment. In the email please include the following:

  • Order number

  • Picture of the dead plant and/or microfauna

  • Picture of the area/container the plant and/or microfauna was being kept

  • Preferred method of contact - email or phone number

--GLASS BOX TROPICALS IS NOT RESPONSIBLE FOR SHIPPING COSTS--


*Not all plants are covered by this guarantee. In general, the following are not covered: cuttings, micro-mini Sinningias, Solanaceae species, Begonia bipinnatifida, and select orchid species. Please be sure to read the descriptions of all plants for coverage exceptions.


**Microfauna that have been placed in a terrarium are not covered by this guarantee.


***Nearby is defined as transit only taking 1-day via ground shipping. Please refer to the maps located below to see if you are within the 1-day shipping range for USPS Priority Mail or FedEx Ground/Home Delivery.